Privacy Policy

1. Introduction

aceph99 is committed to protecting the privacy and personal data of every player on our platform. We understand that trust is the foundation of any good relationship — and that goes double when real money and personal information are involved. This Policy has been prepared in accordance with the Republic Act No. 10173 (Data Privacy Act of 2012) of the Philippines and the implementing rules and regulations issued by the National Privacy Commission (NPC).

This Policy applies to all personal data collected through the aceph99 website, mobile-optimized platform, customer support channels, and any other services we operate. It covers data collected from players based in the Philippines, including those accessing the platform from Metro Manila, Cebu, Davao, Quezon City, Makati, and other regions across the archipelago.

Please read this Policy carefully alongside our Terms & Conditions. If you have questions about how we handle your data, our support team is available 24/7 through the live chat feature on the platform.

2. Personal Data We Collect

aceph99 collects only the personal data that is necessary to provide you with a safe, compliant, and enjoyable gaming experience. The categories of personal data we collect include:

2.1 Registration and Identity Data

• Full legal name;
• Date of birth (to verify you are 21 years of age or older);
• Email address;
• Mobile phone number;
• Residential address (city, province, postal code);
• Username and encrypted password.

2.2 Identity Verification (KYC) Data

• Government-issued identification documents (e.g., Philippine passport, driver's license, SSS ID, UMID, PhilSys National ID);
• Selfie or live photo for identity matching purposes;
• Proof of address documents where required.

2.3 Financial Data

• GCash account number or registered mobile number;
• PayMaya account details;
• Bank account details for BPI, BDO, or Metrobank withdrawals;
• Transaction history, including deposit amounts, withdrawal requests, and timestamps;
• All amounts denominated in Philippine Peso (PHP / ₱).

2.4 Gaming Activity Data

• Game session logs, including games played, wagers placed, and outcomes;
• Bonus and promotion usage history;
• Responsible gaming settings and self-exclusion records.

2.5 Technical and Device Data

• IP address and approximate geolocation;
• Device type, operating system, and browser version;
• Session timestamps and platform interaction logs;
• Cookie identifiers and similar tracking data (see Section 7).

2.6 Communications Data

• Records of your communications with aceph99 customer support via live chat or email;
• Feedback, complaints, and dispute records.

3. How We Collect Your Data

aceph99 collects personal data through the following means:

• Directly from you — when you register an account, complete KYC verification, make a deposit or withdrawal, contact customer support, or participate in promotions;
• Automatically — through cookies, web beacons, and server logs when you access and interact with the aceph99 platform;
• From third-party service providers — including payment processors (GCash, PayMaya, BPI, BDO, Metrobank), identity verification services, and fraud detection partners, who may share data with us as part of their service delivery;
• From publicly available sources — where permitted by law, such as public records used to verify identity or detect fraudulent activity.

4. How We Use Your Personal Data

aceph99 uses the personal data we collect for the following purposes:

5. Legal Basis for Processing

aceph99 processes your personal data on the following legal bases as recognized under the Data Privacy Act of 2012 and its implementing rules:

• Contractual necessity: Processing required to fulfill our obligations under the Terms & Conditions you agreed to upon registration, including account management, payment processing, and game provision;
• Legal obligation: Processing required to comply with applicable Philippine laws and regulations, including PAGCOR licensing requirements, Anti-Money Laundering Act (AMLA) obligations, and NPC directives;
• Legitimate interests: Processing necessary for fraud prevention, platform security, and responsible gaming monitoring, where such interests are not overridden by your privacy rights;
• Consent: Processing for marketing communications and non-essential cookies, where we have obtained your explicit consent. You may withdraw consent at any time without affecting the lawfulness of prior processing.

6. Data Sharing and Disclosure

aceph99 does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis:

6.1 Service Providers

We engage trusted third-party service providers to assist in operating the aceph99 platform, including payment processors (GCash, PayMaya, BPI, BDO, Metrobank), KYC and identity verification providers, cloud hosting and infrastructure providers, fraud detection and cybersecurity firms, and customer support technology providers. All service providers are contractually bound to process your data only on our instructions and in accordance with applicable privacy law.

6.2 Regulatory and Law Enforcement Authorities

aceph99 may disclose personal data to PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission, or other competent Philippine government authorities where required by law, court order, or regulatory directive. We will notify you of such disclosures where legally permitted to do so.

6.3 Business Transfers

In the event of a merger, acquisition, or sale of all or part of aceph99's business, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and any material changes to this Policy that result from it.

6.4 With Your Consent

We may share your data with other third parties where you have given us your explicit consent to do so.

7. Cookies and Tracking Technologies

aceph99 uses cookies and similar tracking technologies (such as web beacons and local storage) to operate and improve the platform. The types of cookies we use include:

• Strictly Necessary Cookies: Essential for the platform to function. These include session cookies that keep you logged in and security cookies that protect against cross-site request forgery. These cannot be disabled.
• Functional Cookies: Remember your preferences, such as language settings and responsible gaming limits you have configured.
• Analytics Cookies: Help us understand how players interact with the platform — which games are most popular, where players encounter issues, and how we can improve the overall experience. Data collected is aggregated and anonymized where possible.
• Marketing Cookies: Used to deliver relevant promotional content based on your gaming activity and preferences, where you have consented to receive marketing communications.

You can manage or disable non-essential cookies through your browser settings at any time. Note that disabling certain cookies may affect the functionality of the aceph99 platform.

8. Data Retention

aceph99 retains your personal data for as long as is necessary to fulfill the purposes for which it was collected, subject to the following retention guidelines:

• Account data: Retained for the duration of your active account and for a minimum of five (5) years following account closure, in compliance with PAGCOR and AMLC record-keeping requirements;
• KYC and identity documents: Retained for a minimum of five (5) years from the date of verification or account closure, whichever is later;
• Financial transaction records: Retained for a minimum of five (5) years in accordance with Anti-Money Laundering Act obligations;
• Customer support communications: Retained for three (3) years from the date of the last interaction;
• Marketing consent records: Retained until consent is withdrawn and for a reasonable period thereafter as evidence of consent.

When personal data is no longer required, aceph99 will securely delete or anonymize it in accordance with our internal data disposal procedures.

9. Data Security

aceph99 implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. These measures include:

• SSL/TLS encryption for all data transmitted between your device and the aceph99 platform;
• AES-256 encryption for sensitive data stored in our databases, including passwords and financial information;
• Multi-factor authentication options for player accounts;
• Role-based access controls limiting employee access to personal data on a strict need-to-know basis;
• Regular security audits and penetration testing of the platform infrastructure;
• 24/7 security monitoring and intrusion detection systems;
• Secure data centers with physical access controls and redundant backup systems.

10. Your Privacy Rights

Under the Data Privacy Act of 2012 of the Philippines, you have the following rights with respect to your personal data held by aceph99:

• Right to be Informed: The right to know what personal data aceph99 collects about you and how it is used — which is the purpose of this Policy;
• Right of Access: The right to request a copy of the personal data aceph99 holds about you;
• Right to Rectification: The right to request correction of inaccurate or incomplete personal data in your account;
• Right to Erasure: The right to request deletion of your personal data, subject to our legal and regulatory retention obligations;
• Right to Object: The right to object to the processing of your personal data for direct marketing purposes or where processing is based on legitimate interests;
• Right to Data Portability: The right to receive your personal data in a structured, commonly used format where technically feasible;
• Right to Lodge a Complaint: The right to file a complaint with the National Privacy Commission (NPC) if you believe your data privacy rights have been violated.

To exercise any of these rights, please contact the aceph99 Data Privacy Officer through our customer support team. We will respond to all verified requests within thirty (30) days, or within the timeframe required by applicable law.

11. Children's and Minors' Privacy

The aceph99 platform is strictly intended for individuals who are 21 years of age or older, in accordance with PAGCOR regulations governing online gaming in the Philippines. aceph99 does not knowingly collect personal data from individuals under the age of 21.

If aceph99 discovers or is notified that personal data has been collected from an individual under 21 years of age, we will immediately suspend the associated account, delete the personal data in question, and take appropriate action in accordance with our Terms & Conditions and applicable law.

If you are a parent or guardian and believe that a minor in your care has registered an account on aceph99, please contact our support team immediately so we can take prompt action.

12. Third-Party Links and Services

The aceph99 platform may contain references to third-party payment services (such as GCash and PayMaya) whose own privacy policies govern the data they collect when you use their services to transact with aceph99. aceph99 is not responsible for the privacy practices of these third-party services.

When you use GCash, PayMaya, BPI, BDO, or Metrobank to deposit or withdraw funds, your transaction data is also subject to the privacy policy of the relevant financial institution. We encourage you to review the privacy policies of any third-party services you use in connection with your aceph99 account.

13. Changes to This Privacy Policy

aceph99 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or platform features. When material changes are made, we will notify registered players through the platform, by email, or by other appropriate means prior to the changes taking effect.

The "Last Updated" date at the top of this Policy indicates when it was most recently revised. Your continued use of the aceph99 platform following the effective date of any amendment constitutes your acknowledgment of the updated Policy. We recommend reviewing this Policy periodically to stay informed of how we protect your data.

14. Contact Us & Data Privacy Officer

If you have any questions, concerns, or requests regarding this Privacy Policy or the way aceph99 handles your personal data, please contact our Data Privacy Officer through the following channel:

Email: [email protected]

General Support: [email protected]

You may also reach us through the live chat feature available on the aceph99 platform, 24 hours a day, 7 days a week. For formal data privacy complaints that cannot be resolved through our internal process, you have the right to escalate your concern to the National Privacy Commission of the Philippines (NPC).